1. Purpose
This Payment & Refund Policy explains how payments, payment verification, paid job packages, premium services, cancellations and refunds are handled on MataJob.lk, a recruitment and employment platform powered by Eagle HR Solutions.
This policy should be read together with the MataJob.lk Terms & Conditions and Privacy Policy.
2. Paid Products and Services
MataJob.lk may offer paid products and services including:
- Employer job-posting packages.
- Featured or urgent vacancy add-ons where offered.
- Premium CV and career services.
- Cover letter, ATS and LinkedIn-related services.
- Other recruitment, HR or career services introduced on the platform.
The price, validity period, job limit and other conditions applicable to a package or service will be shown at the time of purchase.
3. Job Package Payments
When an Employer selects a paid job package, the package amount applicable to that selection must be paid through the payment method provided by MataJob.lk.
A submitted vacancy may remain pending while payment and administrative verification are completed. A paid package credit is not treated as finally consumed merely because a vacancy has been saved or submitted for verification.
4. Urgent / Featured Add-ons
Where an urgent or featured add-on is available, the applicable additional fee will be displayed before submission.
If an add-on requires payment verification, the related vacancy may remain pending until the payment has been verified and the vacancy has received the required approval.
5. First Job Free
Where MataJob.lk offers a First Job Free package, the free allowance is subject to the package conditions displayed on the platform, including any validity period and applicable job limit.
A free job does not create a cash refund or monetary credit. Any separately selected paid add-on remains subject to its displayed fee and payment requirements.
6. Premium CV and Career Services
Premium services such as CV preparation, cover letters, ATS optimization, CV design, LinkedIn optimization and combined career packages are paid services.
After payment is verified, work may begin according to the selected service. The information and documents supplied by the customer must be accurate and suitable for the requested service.
Where a service has already been substantially prepared, delivered or made available for download, a refund may not be available except where required by applicable law or where MataJob.lk determines that a refund is appropriate.
7. Bank Transfer / Manual Payment
If bank transfer or another manual payment method is offered, customers may be required to submit the requested payment reference and/or a payment receipt for verification.
- Payment information should be clear and readable.
- The reference, amount and relevant service should correspond to the submitted order.
- Submitting a receipt does not by itself mean that payment has been verified.
- False, altered or misleading payment evidence may result in rejection and account restrictions.
8. Payment Verification
MataJob.lk may verify a payment before activating a package, approving a vacancy or beginning a paid service.
Verification time may vary depending on the payment method, bank processing, weekends, public holidays, technical issues and the availability of required information.
If a payment cannot be verified, the relevant order, package or vacancy may remain pending until additional information is provided or may be rejected.
9. Refund Eligibility
A refund may be considered where, for example:
- A payment was successfully received but the purchased service cannot reasonably be provided by MataJob.lk.
- A verified duplicate payment was made for the same order and the duplicate amount is confirmed.
- A refund is required by applicable law.
- MataJob.lk specifically approves a refund after reviewing the circumstances.
Approval of a refund is not automatic and depends on the nature and status of the transaction.
10. Situations Where Refunds May Not Be Available
Subject to applicable law, refunds may not normally be available for:
- Services already substantially completed or delivered.
- Digital deliverables already made available for download or use.
- A job package or vacancy already used/consumed according to its package terms.
- Failure to use a purchased package before its stated expiry period.
- Changes of mind after work has commenced on a personalized service.
- Incorrect information supplied by the customer that prevents or materially affects service delivery.
- Transactions resulting from misuse, fraud or violation of platform terms.
11. Rejected or Cancelled Vacancies
If a submitted vacancy is rejected because it does not meet platform requirements, the payment outcome will depend on the transaction and package status.
Where a package slot was only reserved and the transaction has not been finally consumed, the reservation may be released. Where a payment has already been verified and a paid service or package benefit has already been used, a refund is not automatically created.
12. Duplicate Payments
If you believe you have paid twice for the same order or service, contact MataJob.lk with the relevant payment references and supporting information.
Once the duplicate payment is verified, the eligible duplicate amount may be refunded or otherwise resolved after review.
13. Refund Method and Processing
Where a refund is approved, MataJob.lk may use an appropriate refund method based on the original payment method, transaction details and practical banking/payment requirements.
Bank processing times are outside the direct control of MataJob.lk. Customers may be asked to provide accurate information necessary to complete an approved refund.
14. Currency and Bank Charges
Prices displayed by MataJob.lk are normally stated in Sri Lankan Rupees (LKR) unless otherwise specified.
Any bank, payment-provider or transfer charges imposed independently by a financial institution may be handled according to that institution's terms and may not be refundable by MataJob.lk.
15. How to Request a Refund
To request a refund or report a payment issue, contact MataJob.lk through the official Contact Us channel and provide:
- Your registered name and contact information.
- Order/service or package details.
- Payment reference or transaction details.
- Amount paid.
- A clear explanation of the issue.
- Supporting receipt or other evidence where relevant.
We may request additional information before making a decision.
16. Fraud and Payment Abuse
Fraudulent receipts, chargeback abuse, payment manipulation, unauthorized transactions or attempts to obtain services without valid payment may result in order cancellation, account restriction, recovery of losses where legally permitted, and/or referral to appropriate authorities where necessary.
17. Changes to Prices and Policies
MataJob.lk may change package prices, service prices, package limits or payment methods in the future. Changes normally apply to new purchases after the updated information is published and do not automatically alter a transaction that has already been completed, unless required by law or expressly stated.
18. Contact
For payment verification, refund requests or payment-related questions, please use the official Contact Us channel provided on MataJob.lk.